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This Research Experience for Undergraduates program (REU), provides hands-on learning experiences to undergraduates focused on human-AI interaction and evaluation in web and information systems at Old Dominion University (ODU) within the Department of Computer Science, in partnership with the Virginia Modeling, Analysis, and Simulation Center (VMASC) and the Department of Communication Disorders & Special Education. Users are increasingly engaging with and relying on adaptive, generative, and often opaque AI agents, such as chatbots. For example, in healthcare, clinicians must be able to trust AI diagnostics, yet many models remain “black boxes” or hallucinate. On the Web, AI chatbots perform well in controlled settings, but usability challenges emerge in real-world contexts, such as managing ambiguity, privacy, and user expectations. Unfortunately, research in human-AI interaction is still in its incipient stages, as the rapid permeation of AI has outpaced our understanding of its long-term effects on user behavior, skills, and societal norms.
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